READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the. FAQs Q: What's the best way to assure my emails in Mail are backed up? A: Mac OS X comes with a feature called Time Machine which will maintain backups of your entire machine including emails in Mail when configured properly. However it is also good practice to perform manual backups, you can find detailed instructions about exporting a copy of your mailbox at. Q: Mail will repeatedly ask for my password, how do I stop it? A: There are several issues that may cause this problem to arise. Most often, verifying your settings will resolve this issue. Nov 6, 2018 - Learn how to update your account info for 3rd party email clients. If you're not currently using an email client with POP3 enabled, you can set up your Verizon.net AOL Mail account using IMAP. Answer questions about AOL Mail settings, or your Verizon.net username or password. Change Text Size. ![]() If this fails to resolve the issue, then you will need to reset the password for your email address within the (mt) AccountCenter, and provide Mail the new password. Q: Mail states it can't 'Verify Certificate'. What does this mean? A: This occurs because you are set to use a secure SSL connection, which is a very good thing. However, in order to use a SSL connection with the Grid you must set the Incoming and Outgoing Mail Server to be your access domain. Otherwise, you can opt to continue or ignore the warning, although you may continue to receive this message in the future. Q: Emails sent in Mail do not appear in my Sent Folder, why? A: When using IMAP, as we recommend for the Grid, Mail requires you provide a specific folder to save sent messages. Follow these simple steps to configure this: • Click and highlight the 'Sent' folder for your account. • Click the 'Mailbox' menu • Choose 'Use This Mailbox For' • Choose 'Sent' This will configure Mail to save new outgoing emails to the sent folder for your account. If you want your previously sent emails to appear they must be dragged from Mail's local Sent folder to the Sent folder listed under your account. Not receiving email Once in a while, your Mail.app (sometimes referred to as 'Apple Mail' or 'Mac Mail'), stops receiving new mail. You may be able to verify that you are getting new mail via webmail, another email client or computer, or even via a mobile phone. When this happens, the fix is extraordinarily easy! Here's how: From inside the Mail.app, click the Mailbox menu (see Figure 1): • Choose 'take all accounts offline', and wait 10 seconds. • Choose 'take all accounts online'. ![]() Figure 1: Follow these steps to refresh your Mail application. You should begin seeing your new mail flow into your inbox. Not Sending or Receiving email If your mailbox is constantly spinning and mail is not coming or going, it means IMAP is not syncing. In this case, try these steps: • Close mail.app. • Go to /Users/your_profile/Library/Mail/IMAP-account_concerned/. • Delete hidden folder.OfflineCache.
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